Shipping & Returns.

Processing time

Airelm candles and wax melts are poured to order in small batches in Texas, then given time to set and cure before they ship. Most orders ship within 3–7 business days (Monday–Friday, excluding holidays). During launches, holidays and sales, processing can take a little longer. We’ll email you a tracking number as soon as your order ships.

Shipping

We currently ship to addresses within the United States. Shipping rates and estimated delivery times are shown at checkout. Delivery estimates come from the carrier and aren’t guaranteed. Weather, holidays and carrier volume can cause delays outside our control.

Address accuracy

Please double-check your shipping address before you place your order. We aren’t responsible for orders shipped to an incorrect or incomplete address entered at checkout. If a package is returned to us as undeliverable, we’re happy to reship it once the shipping cost has been paid again.

Lost or stolen packages

Once a carrier marks a package as delivered, it’s considered delivered. If your tracking shows delivered but you can’t find it, please check with neighbors, building staff and around your property, and allow 48 hours in case it was marked early. If it still hasn’t turned up, contact us and we’ll help you file a claim with the carrier. We aren’t able to replace packages that are confirmed delivered and later lost or stolen.

If your tracking hasn’t updated for 10 business days, or your order hasn’t arrived within 30 days of shipping, email us at haley@airelm.com and we’ll look into it with the carrier.

Warm weather

Candles and wax melts are made of wax, so they can soften in high heat. During hot months we may briefly hold shipments to avoid long stretches in a hot truck. Please bring packages inside promptly after delivery. A softened candle usually re-sets at room temperature and burns just as well. We aren’t responsible for heat damage after a package has been delivered.

Damaged, defective or incorrect items

We pack every order with care, but if something arrives broken, defective or isn’t what you ordered, we’ll make it right. Please email haley@airelm.com within 7 days of delivery with:

• Your order number
• Photos of the item, the inside of the box and the shipping label
• A short description of the issue

Please keep the item and all packaging until your claim is resolved, as the carrier may ask to see them. Once we review your claim, we’ll send a replacement or issue a refund. Claims sent after 7 days may not be eligible.

Returns

If you change your mind, we accept returns of unused, unburned candles and unopened wax melts in their original packaging within 30 days of delivery.

How to start a return

Email haley@airelm.com with your order number and the item you’d like to return. We’ll reply with return instructions. Items sent back without approval may not be accepted.

• You’re responsible for return shipping costs, and original shipping charges aren’t refundable.
• We recommend a trackable shipping method. We aren’t responsible for returns lost in transit.
• Once we receive and inspect your return, we’ll refund your original payment method within 5–10 business days. Your bank may take a few extra days to post it.

Items we can’t accept for return

• Candles that have been lit or burned, and wax melts that have been opened or used
• Seasonal, limited-edition and sale items, which are final sale
• Gift cards
• Items damaged through misuse, or not used according to our Candle Safety guidelines

Scent is personal, and how strong a fragrance seems depends on your room size, airflow and your own sense of smell. A preference for a different scent or strength isn’t considered a defect, but we’re always happy to help you find one you’ll love.

Natural variations

Because every Airelm candle is hand-poured, small differences are part of the craft and aren’t defects. These can include:

• Slight differences in wax color or surface texture
• “Wet spots,” where wax pulls slightly away from the glass. This is common with creamy wax blends and doesn’t affect the burn.
• Small variations in label placement
• A wood wick crackle that varies from candle to candle and burn to burn

Order changes and cancellations

Because orders are poured to order, we can only change or cancel an order within 12 hours of when it was placed, as long as it hasn’t started production. Email haley@airelm.com as soon as possible and we’ll do our best.

Questions

We’re here to help. Reach us anytime through our contact page or at haley@airelm.com.